Terms of Service

Last updated: 27 May 2026 · TeleClinic UK Ltd

Please read these Terms of Service ("Terms") carefully before using TeleClinic UK. By creating an account and using our services, you agree to be bound by these Terms.

1. Service Description

TeleClinic UK is a private telemedicine platform providing online consultations with GMC-registered doctors. Where clinically appropriate, doctors may issue prescriptions for cannabis-based medicinal products (CBMPs) via the DTrust digital prescription system.

TeleClinic UK is not an emergency medical service. In a medical emergency, call 999 or attend your nearest A&E.

2. Eligibility

To use TeleClinic UK you must:

• Be 18 years of age or older
• Be a resident of the United Kingdom
• Provide accurate and complete personal and medical information
• Have a condition that may be eligible for cannabis-based treatment under UK law

3. Medical Disclaimer

A consultation with a TeleClinic UK doctor does not guarantee that a prescription will be issued. Prescriptions are issued at the sole clinical discretion of the treating doctor. Doctors may decline to prescribe if they determine it is not clinically appropriate.

Cannabis-based medicinal products are prescribed for specific medical conditions. They are not recreational products. Misuse of a prescription is a criminal offence.

4. Consultations and Appointments

• Appointments must be booked and paid for in advance
• Cancellations made more than 24 hours in advance are eligible for a full refund
• Late cancellations (within 24 hours) are non-refundable
• You are responsible for attending at the booked time
• Technical difficulties on your end do not entitle you to a refund

5. Payments and Refunds

All consultations are payable in advance. Payments are processed securely by Adyen B.V. TeleClinic UK does not store payment card details.

Refunds are processed within 5–10 business days to the original payment method. Prescription costs are charged separately by your pharmacy and are not refundable through TeleClinic UK.

6. Prescriptions

Digital prescriptions issued via DTrust are valid for 28 days from the date of issue unless otherwise stated. Prescriptions are for your personal use only and must not be transferred to another person.

It is your responsibility to present the prescription to a registered UK pharmacy. TeleClinic UK does not supply medications directly.

7. Patient Responsibilities

• Provide truthful and complete medical history information
• Inform your GP of any cannabis-based medicines prescribed
• Do not drive or operate machinery if impaired by medication
• Report any adverse effects immediately to your doctor
• Keep login credentials secure and confidential

8. Intellectual Property

All content, design and functionality of the TeleClinic UK platform is the exclusive property of TeleClinic UK Ltd and is protected by UK copyright law. You may not reproduce or distribute any part of the platform without written permission.

9. Limitation of Liability

TeleClinic UK's liability is limited to the amount paid for the specific consultation giving rise to the claim. We are not liable for indirect, consequential or incidental damages. Nothing in these Terms limits our liability for death, personal injury or fraud.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

12. Contact

TeleClinic UK Ltd
Email: legal@teleclinic.co.uk
Registered in England & Wales